Shipping policy

Last updated: September 15, 2026

Thank you for shopping with BBellaByMillie. We are committed to processing and delivering every order with care. Please review the following information before completing your purchase.

ORDER PROCESSING

Orders are processed within 1–3 business days after payment is successfully completed.

Business days are Monday through Friday, excluding U.S. federal holidays. Orders placed on weekends or holidays begin processing on the next business day.

Processing times may be extended during product launches, promotional events, restocks, or holiday periods. If a significant delay affects your order, we will contact you using the email address provided at checkout.

WHERE WE SHIP

BBellaByMillie currently ships to valid addresses within the United States and Puerto Rico.

We currently do not offer international shipping. Available delivery services depend on the destination and will be displayed at checkout.

SHIPPING RATES AND FREE SHIPPING

Available shipping methods, rates, and estimated delivery times are calculated and displayed at checkout before payment.

Complimentary domestic shipping is available on eligible orders with a merchandise subtotal of $75 or more, as confirmed at checkout. Certain promotions may have separate terms or exclusions.

DELIVERY ESTIMATES

Delivery estimates begin after the order has been processed and accepted by the shipping carrier. Processing time and carrier transit time are separate.

Delivery dates provided at checkout or by the carrier are estimates and are not guaranteed. Weather conditions, carrier interruptions, holidays, and other circumstances outside our control may affect delivery.

TRACKING YOUR ORDER

Once your order ships, tracking information will be sent to the email address provided at checkout.

Please allow up to 48 hours for tracking information to update after receiving the shipping confirmation.

SHIPPING DELAYS

We make every reasonable effort to ship orders within the processing period stated above.

If we are unable to ship an order within the promised timeframe, we will notify the customer and provide an updated shipping estimate. When required, the customer may accept the revised shipping date or cancel the unshipped order for a full refund.

ADDRESS ACCURACY AND ORDER CHANGES

Customers are responsible for providing a complete and accurate shipping address.

Please contact us immediately if an address correction is needed. We cannot guarantee modifications or cancellations after an order has entered processing or has been transferred to the carrier.

If a package is returned because of an incorrect or incomplete address, refusal, or failure to claim the package, additional shipping charges may apply before the order can be resent.

PACKAGES MARKED DELIVERED

If tracking shows that a package was delivered but you cannot locate it:

  1. Confirm the shipping address on the order.
  2. Check with household members, neighbors, building management, or other secure delivery locations.
  3. Allow up to two business days, as some carriers mark packages delivered before completing final delivery.
  4. Contact the shipping carrier using the tracking number.
  5. Email us at info@bbellabymillie.com if the package remains missing.

BBellaByMillie will assist with an eligible carrier investigation. Packages marked delivered do not automatically qualify for a refund or replacement. Each case will be reviewed based on the carrier’s findings and applicable law.

DAMAGED, DEFECTIVE, INCORRECT, OR MISSING ITEMS

Please inspect your order immediately after delivery.

If an item arrives damaged, defective, incorrect, or missing, contact info@bbellabymillie.com within 7 calendar days of delivery and include:

  • Your order number.
  • A description of the issue.
  • Clear photographs of the item.
  • Photographs of the shipping package, shipping label, and packing materials.

Please retain all packaging until the claim has been resolved.

Once the issue is verified, BBellaByMillie will provide an appropriate remedy at no additional cost, which may include a replacement or refund. Unauthorized returns will not be accepted.

FINAL SALE POLICY

Due to the hygienic and personal-use nature of our products, all sales are final.

We do not accept returns, exchanges, or refunds for:

  • Change of mind.
  • Incorrect shade or color selection by the customer.
  • Personal preference.
  • Products that have been opened, tested, or used.
  • Promotional, discounted, or gifted items.

This Final Sale Policy does not limit any rights provided by applicable law and does not apply when BBellaByMillie confirms that an item was damaged, defective, incorrect, missing from the shipment, or never shipped.

Shipping charges are non-refundable except when required by law or when an error was made by BBellaByMillie.

CONTACT US

For shipping or order assistance, contact:

BBellaByMillie Customer Support
Email: info@bbellabymillie.com

Please include your order number in the subject line for faster assistance.