Refund policy

Last updated: September 15, 2026

ALL SALES ARE FINAL

Due to the hygienic and personal-use nature of our products, all sales are final. BBellaByMillie does not accept returns or exchanges for change of mind, incorrect shade or color selection, personal preference, or products that have been opened, tested, or used.

Promotional, discounted, and gifted items are also final sale.

EXCEPTIONS FOR ORDER ISSUES

This Final Sale Policy does not limit any rights provided by applicable law. We will review claims when an item arrives damaged, defective, incorrect, missing from the shipment, or when an order is not shipped.

Please inspect your order immediately after delivery. To report an eligible order issue, email info@bbellabymillie.com within 7 calendar days of delivery and include:

  • Your order number.
  • A clear description of the issue.
  • Clear photographs of the product.
  • Photographs of the shipping package, shipping label, and packing materials.

Please retain the product and all original packaging until the claim has been resolved. Do not return any product without prior written authorization from BBellaByMillie.

Once an eligible issue is verified, BBellaByMillie will provide an appropriate remedy at no additional cost, which may include a replacement or a refund to the original payment method.

PACKAGES MARKED DELIVERED

Packages marked delivered do not automatically qualify for a refund or replacement. If tracking shows that your package was delivered but you cannot locate it, please follow the steps in our Shipping Policy.

BBellaByMillie will assist with an eligible carrier investigation. Each claim will be reviewed based on the carrier’s findings and applicable law.

ORDER CHANGES AND CANCELLATIONS

Orders begin processing shortly after they are placed. Please contact us immediately if you need to request a correction or cancellation. We cannot guarantee changes or cancellations after an order has entered processing or has been transferred to the shipping carrier.

If BBellaByMillie cannot ship an order within the promised timeframe, the customer will be notified and, when required, may accept the revised shipping date or cancel the unshipped order for a full refund.

APPROVED REFUNDS

Approved refunds are issued to the original payment method. We will send a confirmation email after the refund has been submitted.

After a refund is issued, your bank or payment provider may take up to 10 business days to make the funds available. Please contact us if the refund has not appeared after that period.

Original shipping charges are non-refundable except when required by law or when an error was made by BBellaByMillie.

CONTACT US

For questions about an order issue or this policy, contact:

BBellaByMillie Customer Support
Email: info@bbellabymillie.com

Please include your order number in the subject line for faster assistance.